What memberships include/not?
Open bounce slots
Soft Play and Climbing
Memberships do not include:
Food and beverage
Jump Jersey merchandise
How do I become a member?
Memberships can only be bought online. Every time you book your membership benefit will be automatically applied to that booking.
Once purchased, memberships cannot be changed or refunded. This policy is strict and applies to both monthly and annual memberships.
How many slots per day can I book?
You can book up to one 1-hour open session per day per in accordance with the type of membership you have. (Weekdays, out of school holidays, the use of soft play is unlimited).
No show charges?
Members can book slots up to 7 days in advance, however, if you book a slot using your membership and fail to check-in for that slot you will be charged in full for that slot. Please only book when you intend to use it.
Memberships are non-transferable, on activating your membership you are required to upload photo ID and before playing you are required to check-in. If you allow another person to use your membership it will be cancelled without refund.
Are there any family memberships?
Our memberships are per person and we don't offer a family membership. Where you have taken out a membership for a child under 5 years, an adult is not charged for accompanying his/her child for soft play or tots bounce sessions. For all other sessions, a full paying adult or one with membership would need to accompany the child.
How do I upload my photo ID?
After purchasing your membership, you will be prompted to upload a photo for every person you have purchased a membership for. After doing so your membership will automatically activate. This process is really easy and can be done from your phone, this means you are not required to carry a membership card. Photos are securely stored in accordance with data protection best practice.
How I pay for my membership?
Memberships are paid in full on purchasing, we have monthly or year options.
What happens when my membership ends?
When your membership ends, it automatically stops and its benefits cease to apply to your account. You will be notified by email 7 and then 3 days before it expires with a link to renew if you wish.
Monthly or yearly options?
Yearly memberships are cheaper than monthly memberships and are valid for 365 days from the day of purchase and are paid in full on purchase. Monthly memberships have no contract and are valid for 28 days from purchase.
Can I buy a family membership?
We do not offer family memberships, however, you can buy more than one membership stored against one account. Each time you book, our system will ask you which membership you wish to use for that booking.
Can members book for non members?
A member can book for a non-member(s) at the same time, our online system will discount the member's slot.
How do I book slots?
Booking slots are subject to availability, we cannot guarantee the slot you may want to book is always available, especially at busy times.
What are the restrictions?
Height, age and weight restrictions apply to certain equipment in Jump Jersey, please read our terms and conditions before purchasing a membership to ensure you are fully aware of what restrictions may be applied to the person(s) you are taking the membership out for.
Refunds for bookings made before I took out a membership?
Unfortunately, we cannot refund you for any slots purchased before you took out the membership.
1. Choose the membership
2. Purchase online
3. Upload an image from your phone to activate
4. Make bookings online using your membership
No need to set up a direct debit
In order to be a Les Ormes member, we are required to keep your photographic image on file for the term of your membership, once your membership has finished you can request in writing that we delete your image.