Soft Play Guidelines & FAQs

Max height restrictions

To use the Soft play Adventure Area children must be a maximum height of 1.4m The Toddler Area has a maximum height restriction of 1m. No minimum age restrictions apply. 

Refunds

Bookings are firm and slots can't be changed after booking.

What it includes

Soft play includes the Soft Play Area and Toddler Soft Play Area.

Adult to child ratios and age restrictions

Ages 5 years and over require one adult to no more than 5 children. Newborn children to 4 years inclusive, one adult to two child. Children must be accompanied in the soft play area at all times. 

Hot weather policy

The maximum operating temperature for Jump Jersey is 25 degrees celcius. If the temperature as recorded by Jersey Met is forecasted to exceed 25 degrees 48 hours in advance of your booking we are required to close Jump Jersey in the interests of health and safety. In these circumstances, you do not need to contact us and we will automatically refund you in full. Unfortunately, we are not able to move your booking to a different date.