Soft Play Party Guidelines & FAQs

Adult to child ratios for parties

Ages 5 years and over require one adult to no more than 5 children. Newborn children to 4 years inclusive, one adult to one child. Children must be accompanied in the soft play area at all times. 

Soft play min and max party numbers

You can book for a minimum of 10 and a max of 40 children for a Soft Play party. 

Can I book a party over the phone?

No, you can only book online, availability is live and complete via our booking engine. 

Refunds & changes

Party packages are firm and can't be cancelled or changed after booking. Please only book if you are sure.  

How far in advance can I book a party?

Children's parties can be booked online up to 90 days in advance. Please note, you can only book parties online. 



Party min and max numbers

You can book for a minimum of 10 and an absolute maximum of 40 children for a Soft Play Party.  

Can I increase numbers after booking?

You can increase your numbers after booking up to 48 hours before the party by emailing provided slots are still available.
Please note at peak times including weekends we may not be able to respond by return email, we will respond as soon as we can.

Note we can not change party details by phone we require it by email. 


Where will the party food be served?

The party food will be served in either Jump Jersey or our Brasserie, we will let you know on arrival. 
Unfortunately, we can't guarantee a specific room or let you know in advance where the party food will be served. 


Party menu

Party food is served as a buffet so there is no need to pre-order. We can cater for specific diety needs on the day without notice. 

Pizza Margherita
Housemade 4oz Burger
Breaded Fish Goujons
Chicken Breast Lollipops
Vanilla Ice Cream
Orange or blackcurrant squash                                                                          

Complimentary tea & coffee for the adults. 

Can I decorate the party food table?

Yes, you can get access 30 mins before the party starts, we don't allow sprinkles or banners.

What is included in the party package?

One hour's access to the activity and party food, The food is served directly after the activity and the whole party last around 2 hours. 

Can I book the whole centre?

You can book the whole of Jump Jersey for £2000 for an exclusive 2-hour party.
There is no minimum number required but the maximum is 120 people at any one time.

Contact Events on 497000 to book or for more information. 

What's in the party bags?

It's a backpack with: A frisbee, water bottle & straw, sweatband and a pen. 



Can I just book slots instead of a package?

Jump Jersey slots are available online 14 days in advance of the date only, you can book up to 60 slots in one booking if they are available.
Party packages include food, a member of staff, party bags and can be booked up to 90 days in advance. 

Arriving at Jump Jersey

You need to arrive at Jump Jersey 15 mins before a soft play party starts and 30 mins before climbing and Trampoling party's.