18. Payment for all pay and play sports and activities
All sports and activities must be paid for in full and all payments are non-refundable and non-transferable. On arrival you must check in at a reception prior to going to your activity, bringing with you your customer confirmation and membership card if you are a member. Failure to do may result in us denying you access to our facilities.
19. Re-sale of Les Ormes facilities and products
Les Ormes facilities and products are for the sole use of the person or club booking that facility or activity. You cannot book Les Ormes facilities to resell in whole or part to a third party, without prior permission from Les Ormes in writing. Breaching this term may result in your booking being cancelled without refund. All third-party providers must provide us with relevant documents in relation to qualifications, health and safety, first aid training, DBS and safeguarding.
20. Group bookings
A group booking is 12 people or more and may include sports/facility hire and/or food/beverage in our Les Ormes Brasserie. On booking, we require a deposit of 100% of the estimated value of sports/facility hire, 14 days before your event we require full payment for any food and beverage booked. Any outstanding amount for beverage or extras purchased on the day of your event must be paid in full by credit or debit card on the day. Children's parties must be paid in full on booking. Please note all payments are non-refundable.
21. Closure of the golf course
Unfortunately, we cannot offer a monetary refund when the course is closed, closure for circumstances beyond our control include extreme weather or any circumstances where we deem it not safe to play. During inclement weather, the golf will remain open for play. Our strict policy is play come what may.
If we are required to close the golf course we will issue you with a credit. It is your responsibility to re-book by visiting the main reception or emailing email@example.com who will provide you with a voucher code to re-book your slot online. Failure to re-book within 24 hours will result in the credit being lost.
22. Golf memberships
Memberships can be purchased online, once purchased they cannot be cancelled or refunded. You are required to upload a photo of the member before activating your membership, photo ID will be checked on check-in for the slot you purchased using that membership. Memberships are non-transferable, allowing another person to use your membership will render it cancelled without refund.
23. Golf no shows
If you book a tee-off time and don’t show up, you will not be entitled to a refund. If you are a 5-day or 7-day members and book and do not show up we will be charge you stored debit or credit card at the full online rate for that slot. Please make sure you check-in at the reception before going out on the course.
24. Golf dress, footwear and equipment code
Each golfer must have their own clubs, metal spikes are not permitted on the course or Les Ormes Brasserie. No denim jeans, jackets, shirts or other items of denim clothing, no work clothes or clothes we deem to be inappropriate are to be worn on the course. Strictly collared shirts.
25. Golf Buggy hire conditions
Golf buggy use is subject to course conditions. Golf buggy bookings are only requests and cannot be guaranteed, customers with medical conditions and members will be given priority over buggy use.
26. Golf maximum playing time for 9-holes is 2 hours and 4 hours for 18-holes. Please be on the 1st tee at least 10 minutes prior to tee off time.
27. Booking Tennis courts
Tennis - Racket members may book tennis courts 2 days in advance, tennis members 2 weeks and visitors 4 weeks in advance.
28. Tennis no shows
If you book a tennis court and don’t show up, you will not be entitled to a refund. Racket members and tennis members that book and do not show will be charged at the non-member's rate. Please make sure you check-in at the reception before going on to court.
29. Tennis footwear code
Indoor non-marking shoes must be worn at all times whilst on the court.
30. Gym footwear code
To use the gym you must wear indoor training shoes only.
31. Securing a swim school place class space
Swimming lessons must be paid for in advance.
32. Refund of swim classes Policy
Unfortunately, we cannot give refunds or credits for unused classes. The exception to this is where the swimmer has a certificated illness at the time of the lesson. In these circumstances, you will be required to produce a valid medical certificate. Notwithstanding this, all credits are at the discretion of Les Ormes.
Terms applying to Jump Jersey
33. Age restrictions
Children under the age of 12 must be accompanied by an adult this adult is deemed to be the child’s parent, guardian or carer and must be a person aged 18 years or over. Children under the age of 12 must be supervised at all times within the below adult to child ratios;
Ages 5 years to under 12 years old, inclusive one adult to no more than 5 children. Newborn to 5 years inclusive, one adult to one child.
Please note children under 8 years must be accompanied by adults in the toilet areas.
34. Attire for using Jump Jersey Equipment
You must wear Jump Jersey socks with rubber grips at all times when using Jump Jersey Trampolines, Ninja Warrior and Total Wipeout. Training shoes must be worn when using Jump Jersey Climbing Arena. Regular socks must be worn for Jump Jersey's toddler and adventure soft play areas. Suitable attire must be worn at all times when using Jump Jersey equipment.
35. Weight restrictions
You will not be able to use Jump Jersey equipment if you exceed the manufacturers recommends a maximum weight for that piece of equipment
· Trampolines, max weight 120KG (18 Stone)
· Climbing arena, you must be over 15kg under 120kg
36. Medical conditions
You must not use Jump Jersey equipment if you have one of the following conditions unless cleared to do so by your GP. We reserve the right to prevent you from using Jump Jersey equipment where we reasonably believe you may have one of these conditions and cannot show documentary evidence from your GP that you are medically fit to use Jump Jersey Equipment.
· Circulatory conditions
· Heart or lung conditions
· Recent surgery
· Back or neck conditions (including rodded back and brittle bones)
· High blood pressure
· Spine, musculoskeletal or head injury
Les Ormes is an inclusive business, however, your safety and wellbeing is our priority, therefore; Customers with Down’s Syndrome and neck instability prior to taking part in such activities, will be asked to obtain evidence that a GP or paediatrician has screened them using the screening test developed by the British Gymnastics Association for Atlanto-Axial Instability. Approval for participation signed by the GP or paediatrician shall be provided before taking part in any trampolining activities.
Customers with Achondroplasia (disproportionate Dwarfism) should not participate in trampolining as it is not recommended to perform gymnastics skills which involve repeated jumping or rebounding.
37. Height Restrictions
Minimum, and in some circumstances, maximum height restrictions apply:
· Ninja Warrior Course minimum of 1.2 metres
· Total Wipeout Machine minimum of 1.2 metre
· Airbag Jump Tower minimum of 1.2 metres
· Climbing area (including Power Tower and Stairway) minimum 1 metre
· Adventure soft play area maximum of 1.4 metres
· Toddler trampoline area maximum of 1.2 metres
38. Standards of behaviour You and those under your control must act in a way that does not endanger yourself or others. You must follow and obey all reasonable instructions given by Jump Jersey staff. Your general behaviour and that of persons under your control must not spoil the peaceful enjoyment of other Jump Jersey users.
38. Breach of clauses 33, 34, 35, 36, 37, 38
If you breach any of Jump Jersey’s terms and conditions, you will be asked to leave Jump Jersey with immediate effect without refund.
39. Jump Jersey memberships
Memberships can be purchased online, once purchased they cannot be cancelled or refunded. You are required to upload a photo of the member before activating your membership, photo ID will be checked on check-in for the slot you purchased using that membership. Memberships are non-transferable, allowing another person to use your membership will render it cancelled without refund. Please note we can't guarantee availability for specific activities on purchase of a membership.
40. Jump Jersey no show
If you book a slot with your membership and don’t check-in for that slot, we will charge your stored debit or credit card at the full online rate for that slot. Please make sure you check-in at the Jump Jersey reception and view the briefing session before you start your activity.
41. The Contract
All contractual obligations arising from this contract come into existence in Jersey and are subject to the jurisdiction of the Jersey Courts.