Terms & Conditions

1. Making a booking  
To make a booking you must be 18 or over. When you book you are accepting Les Ormes terms and conditions. On receipt of confirmation a binding contract comes into existence.  


2. Payment of bookings 21 days or less  
You will be required to pay a non-refundable deposit on booking. The total amount payable for your stay will be shown on your confirmation. The balance of your booking (total cost less initial deposit) is due 60 days before your scheduled arrival date. Les Ormes will automatically debit this amount from the credit/debit card you supplied on or after booking, 60 days before your arrival (see clause 15) If we can't automatically take payment you will be required to pay your balance via 'My booking' on our website.
Les Ormes retains the right to cancel your booking and retain your deposit if your balance remains overdue. If you fail to arrive on your confirmed arrival date and do not notify in us in writing that you will be late arriving we retain the right to re-sell your accommodation without making any refund to you. 

Summary of cancellation charges for bookings 21 days or less   
After booking - 100% of any deposit or any pre-payment already made. 
60 days before arrival – 100% of the full balance of your stay.    


3. Payment of bookings 21 days or more 
You will be required to pay a deposit on booking, this deposit will be refunded less metered electricity and a standard cleaning charge at the end of your stay. If you leave early you will be required to pay the remaining balance of your total stay. Your rent will be due monthly in advance, late payments will incur a penalty of £20 per day. 
Your first month's rent must be paid in full no less than 14 days before your scheduled arrival date. If you fail to pay your first month's rent 14 days before arrival we will charge the credit/debit you supplied us on booking (see clause 15) or we can cancel your booking. 

Summary of cancellation charges for booking 21 days or more  
After booking - 100% of the balance of your stay    

Summary of electricity and standard cleaning charges for booking more than 21 days only  
Bookings of more than 21 days are required to pay metered electricity re-charged at our standard JEC rate, the total metered electricity charges will be deducted from the deposit you paid on booking.  A standard cleaning charge of (£50 or £80 with pet per one bedroom units or £80 or £120 with pet two or more bedroom units)  is applied to all bookings. Your unit must be returned reasonably clean this includes all kitchenware returned to cupboards clean, all rubbish removed from the unit and floors left clean, extra cleaning is charged a £15 per hour. Please note hot tubs are not included in long stay rates 


4. Prices  
All prices quoted are in Pounds Sterling. The prices quoted to you are known prices. Les Ormes reserves the right to add any future local taxes that may be levied on our goods and services. In this instance Les Ormes will notify you within a reasonable period of the introduction of such taxes.  


5. If we have to change your booking  
Occasionally we need to make changes to bookings after confirmation. Whilst we endeavor not to make changes we reserve the right to make changes to your booking to correct errors howsoever caused. We will endeavor to inform you of these changes within a reasonable time from us making the change. Please note we cannot guarantee allocation of specific units 


6. Force Majeure  
We regret we cannot accept liability or pay compensation for cancellation by us due to acts out of our control. Such acts of force majeure would include; war, threats or acts of terrorism, fire, flood, fog or natural disaster or any similar event outside our control.    


7. Behaviour and responsibility for damage to Les Ormes Property  
Les Ormes is a family environment and reserves the right to cancel your booking without refund at any time after arrival if you fail to respect the quiet enjoyment of other Les Ormes users. You are responsible for any damage howsoever caused to Les Ormes Property and Les Ormes reserves the right to charge you in full for any damage caused.   


8. Death or injury on Les Ormes Property 
Notwithstanding any Jersey statutory provision we cannot be responsible for any injury or death caused on Les Ormes Property. 


9. Loss or damage to your property   
Notwithstanding any Jersey statutory provision Les Ormes cannot be responsible the loss of  any personal items or goods left or stored on our premises this includes our self-catering units, car-parks and public areas   


10. Complaint and claims  
If you have a complaint you must inform us as soon as possible in writing. We will endeavor to respond to your complaint within 7 working days If you have booked and paid via an agent or tour operator then you must claim any compensation by way of that agent.  


11. Information provided to you  
Any promotional material whether provided by us or our agents is an offer to treat and cannot form a binding contract. We endeavor to check the accuracy of the information we provide, however Les Ormes is not liable for any inaccuracies within our own or our agents information that is supplied to you.    


12. Pet Policy   
You are allowed to bring up to two dogs only at a weekly supplement to units that are pet friendly only. We do not accept any other species of animals. Your dog must be well behaved, quiet and pose no danger to other guests. You will be charged for any damage or fouling caused by your dog to our property internally and externally. You cannot allow your dog on beds, sofas or furniture or use any of our crockery or utensils for feeding. If you breach any of these policies we will charge an unlimited amount to replace damaged or soiled items or reasonable cleaning charges. In circumstances where your dog poses a risk or disturbs the quiet enjoyment of other guests we will ask you to remove your dog from the property immediately, without refund. 


13. Marketing & Loyalty schemes  
On and after booking, Les Ormes will send you administrative and promotional emails. Administrative emails are automatically generated and contain important information about your stay. You can unsubscribe from promotional emails. Les Ormes may use SMS to contact you whilst you are on holiday.  

Any Loyalty Card issued remains the property of Les Ormes who reserves the right to decline to issue or withdraw the card. Les Ormes may terminate the scheme at any time without notice and with no liability to the company.


14. Data Protection    
Les Ormes may need to hold information about your booking electronically to enable us to fulfil our contract with you. However after departure you can request we delete all electronic information which relates to your booking. Les Ormes may send you email information after you have departed from time to time, you can unsubscribe from these emails. See our privacy policy 

15. Credit and debit cards   
On booking your credit or debit card details are securely stored with www.citypay.com our payment gateway provider. Les Ormes reserves the right to use your stored credit or debit card details to pay for any loss or damage incurred whilst in resort subject to clause (7) On demand in writing you have the right to have your credit or debit card details deleted from our system seven days after your departure date. 


16. Smoking Policy  
Les Ormes is a no smoking resort this includes our internal and external areas.  


17. The Contract  
All contractual obligations arising from this contract come into existence in Jersey and are subject to the jurisdiction of the Jersey Courts.