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Terms & Conditions
1. Making a booking
To make a booking you must be 18 or over. When you book you are accepting Les Ormes terms and conditions. On receipt of confirmation, a binding contract comes into existence.
2. Adult to child ratios for Les Ormes Resort including Jump Jersey
Children under 12 must be accompanied by an adult at all times on Les Ormes Property within the following ratios; Ages 5 years to under 12 years old inclusive require one adult to no more than five children. Children under the age of 5 years no more than two children to one adult. These rules do not apply If your child is booked into a Summer Camp.
3. Age restrictions for using Les Ormes equipment
Activities within Jump Jersey and other areas of Les Ormes may have age restrictions and adult to child ratios, these are displayed cleared on websites and our booking engine help menus. Please be aware of these restrictions before you book.
4. Attire for using Jump Jersey Equipment
You must wear Jump Jersey socks with rubber grips at all times when using Jump Jersey Trampolines, Ninja Warrior and Total Wipeout. suitable footwear must be worn when using Jump Jersey Climbing Arena. Regular socks must be worn for Jump Jersey's toddler and adventure soft play areas. Suitable attire must be worn at all times when using Jump Jersey equipment.
5. Weight restrictions for Jump Jersey
You will not be able to use Jump Jersey equipment if you exceed the manufacturers recommends a maximum weight for that piece of equipment
Trampolines, max weight 120KG (18 Stone). Climbing arena, you must be over 15kg under 120kg
6. Medical conditions prevent the use of Jump Jersey
You must not use Jump Jersey equipment if you have one of the following conditions unless cleared to do so by your GP. We reserve the right to prevent you from using Jump Jersey equipment where we reasonably believe you may have one of these conditions and cannot show documentary evidence from your GP that you are medically fit to use Jump Jersey Equipment.
· Circulatory conditions
· Heart or lung conditions
· Recent surgery
· Back or neck conditions (including rodded back and brittle bones)
· High blood pressure
· Spine, musculoskeletal or head injury
Les Ormes is an inclusive business, however, your safety and wellbeing is our priority, therefore; Customers with Down’s Syndrome and neck instability prior to taking part in such activities, will be asked to obtain evidence that a GP or paediatrician has screened them using the screening test developed by the British Gymnastics Association for Atlanto-Axial Instability. Approval for participation signed by the GP or paediatrician shall be provided before taking part in any trampolining activities.
Customers with Achondroplasia (disproportionate Dwarfism) should not participate in trampolining as it is not recommended to perform gymnastics skills which involve repeated jumping or rebounding.
7. Height and age restrictions for using Jump Jersey equipment
Minimum, and in some circumstances, maximum height restrictions apply:
Ninja Warrior Course minimum of 1.2 metres.
Total Wipeout Machine minimum of 1.2 metres.
Airbag Jump Tower minimum of 1.2 metres.
The climbing area including Power Tower and Stairway minimum of 1 metre.
Soft play area maximum of 1.4 metres.
Toddler area maximum of 1.0 metres.
8. Standards of behaviour
You and those under your control must act in a way that does not endanger yourself or others. You must follow and obey all reasonable instructions given by Jump Jersey staff. Your general behaviour and that of persons under your control must not spoil the peaceful enjoyment of other Jump Jersey users. If you breach this clause, in the interests of safety you will be asked to leave Jump Jersey with immediate effect without refund.
9. Force Majeure We regret we cannot accept liability or pay compensation for cancellation by us due to acts out of our control. Such acts of force majeure would include; war, threats or acts of terrorism, fire, flood, fog or natural disaster or any similar event outside our control.
10. Death or injury on Les Ormes Property
Notwithstanding any Jersey statutory provision, we cannot be responsible for any injury or death caused on Les Ormes Property.
11. Loss or damage to your property
Notwithstanding any Jersey statutory provision Les Ormes cannot be responsible for the loss of any personal items or goods left or stored on our premises this includes our self-catering units, car-parks, Jump Jersey and public areas
12. Complaint and claims
If you have a complaint you must inform us as soon as possible in writing. We will endeavour to respond to your complaint within 7 working days If you have booked and paid via an agent or tour operator then you must claim any compensation by way of that agent.
13. Information provided to you
Any promotional material whether provided by us or our agents is an offer to treat and cannot form a binding contract. We endeavour to check the accuracy of the information we provide, however, Les Ormes is not liable for any inaccuracies within our own or our agent's information that is supplied to you.
14. Marketing & Loyalty schemes
On and after booking, Les Ormes will send you administrative and promotional emails. Administrative emails are automatically generated and contain important information about your stay. You can unsubscribe from promotional emails. Les Ormes may use SMS to contact you whilst you are on staying or using our facilities.
Any Loyalty Card issued remains the property of Les Ormes who reserves the right to decline to issue or withdraw the card. Les Ormes may terminate the scheme at any time without notice and with no liability to the company.
15. Data Protection
16. Credit and debit cards
On booking your credit or debit card details can by your agreement be securely stored with www.braintreepayments.co.uk a part of Pay Pal to make future bookings quicker for you. On-demand in writing you have the right to have your credit or debit card details deleted from our system.
17. Smoking Policy
Les Ormes is a no smoking resort this includes our internal and external areas.
18. Using all Les Ormes facilities
You must use Les Ormes facilities in accordance with guidance and instruction given to you by Les Ormes staff or notified by health and safety signage.
When using any of the activities in Jump Jersey, including trampolines, soft play, climbing walls, Ninja Warrior and Total Wipeout, children under 18 must be supervised by an adult at all times. Failure to abide by this policy may result in your booking being curtailed immediately without refund.
19. Payment for all pay and play sports and activities
All sports and activities must be paid for in full and all payments are non-refundable and non-transferable. On arrival you must check in at a reception prior to going to your activity, bringing with you your customer confirmation and membership card if you are a member. Failure to do may result in us denying you access to our facilities.
20. Re-sale of Les Ormes facilities and products
Les Ormes facilities and products are for the sole use of the person or club booking that facility or activity. You cannot book Les Ormes facilities to resell in whole or part to a third party, without prior permission from Les Ormes in writing. Breaching this term may result in your booking being cancelled without refund. All third-party providers must provide us with relevant documents in relation to qualifications, health and safety, first aid training, DBS and safeguarding.
21. Group bookings
A group booking is 12 people or more and may include sports/facility hire and/or food/beverage in our Les Ormes Brasserie. On booking, we require a deposit of 30% of the estimated value of sports/facility hire and/or food in our Les Ormes Brasserie. 14 days before your event we require full payment for sports/facility hire and/or food in our Les Ormes Brasserie. Any outstanding amount for beverage or extras purchased on the day of your event must be paid in full by credit or debit card on the day. Children's parties must be paid in full on booking. Please note all payments are non-refundable.
22. Closure of the golf course
If we are required to close the golf course due to circumstances beyond our control we will issue you a credit. It is your responsibility to re-book by visiting the main reception or emailing email@example.com. Failure to re-book within 24 hours will result in the credit being lost.
Unfortunately, we cannot offer a refund when the course is closed, circumstances beyond our control include extreme weather or any circumstances where we deem it not safe to play. During bad weather, the golf will remain open for play. Our strict policy is play come what may.
23. Booking golf slots
7-day golfers may book tee times 2 days in advance, 5-day and pay and play members 2 weeks in advance and visitors 4 weeks. All golf bookings are based on 4 balls. Please be aware you may be paired up. All online bookings are a minimum of 2 players per tee-off time.
24. Golf no shows
If you book a tee-off time and don’t show up, you will not be entitled to a refund. 5-day and 7-day members that book and do not show will be invoiced at the pay and play members rate. Failure to receive payment may result in your membership being revoked. Please make sure you check-in at the reception before going out on the course.
25. Golf dress, footwear and equipment code
Each golfer must have their own clubs, metal spikes are not permitted on the course or Les Ormes Brasserie. No denim jeans, jackets, shirts or other items of denim clothing, no work clothes or clothes we deem to be inappropriate are to be worn on the course. Strictly collared shirts.
24. Golf Buggy hire conditions
Golf buggy use is subject to course conditions. Golf buggy bookings are only requests and cannot be guaranteed, customers with medical conditions and members will be given priority over buggy use.
26. Golf maximum playing time for 9-holes is 2 hours and 4 hours for 18-holes.
Please be on the 1st tee at least 10 minutes prior to tee-off time.
27. Securing a swim school place class space
Swimming lessons must be paid for in advance.
28. Refund of swim classes Policy
Unfortunately, we cannot give refunds or credits for unused classes. The exception to this is where the swimmer has a certificated illness at the time of the lesson. In these circumstances, you will be required to produce a valid medical certificate. Notwithstanding this, all credits are at the discretion of Les Ormes.
29. Jump Jersey memberships
Memberships can be purchased online, once purchased they cannot be cancelled or refunded. You are required to upload a photo of the member before activating your membership, photo ID will be checked on check-in for the slot you purchased using that membership. Memberships are non-transferable, allowing another person to use your membership will render it cancelled without refund. Please note we can't guarantee availability for specific activities on purchase of a membership.
30. Jump Jersey no show
If you book a slot with your membership and don’t check-in for that slot, we will charge your stored debit or credit card at the full online rate for that slot. Please make sure you check-in at the Jump Jersey reception and view the briefing session before you start your activity.
31. The Contract
All contractual obligations arising from this contract come into existence in Jersey and are subject to the jurisdiction of the Jersey Courts.